I'm a strong believer that Empathy is the greatest cross-functional leadership trait needed in modern-day work. Without out it, you miss out on a true connection between yourself, your colleagues, your partners and your customer.
Empathy is often dismissed and thought of as fluffy wishy-washy feeling that belongs to a sing-along at a campfire. But it shouldn't be this way. This post has three key tips to be more empathetic:
1. Paraphrase: Active listening for verbal cues
2. Question: asking curiously and respectfully
3. Watch for non-verbal cues: pay attention and mimic body language and gestures.
Let's practice these on a daily basis to show each other that we are all human, after all. 👍